Go on, be a Tiger

After 6 years of using his image as a "powerful metaphor of business success" Accenture announced on Sunday December 13th the end of its relationship with Tiger Woods.

There are 2 troubling things with this announcement:

1- a missed opportunity:

A brand that has been working so hard to position itself as a reliable partner could have taken this opportunity to demonstrate how it 'collaborates with clients to help them become high-performance businesses' not only when they are making millions, but also when times are tough.

2- an unfortunate choice of words:

Beyond the decision itself, which may be understood considering Accenture's past and line of business, the firm could have exercised greater sensibility, if not class, when it came the announcement.

Compare their press release with declarations by other major sponsors:

- Accenture: "given the circumstances the company has determined that he is no longer the right representative for its advertising. We will immediately transition to a new advertising campaign. Accenture wishes only the best for Tiger Woods and his family".

- Nike:"I think he's been really great...when his career is over, you'll look back on these indiscretions as a minor blip, but the media is making a big deal out of it right now." (Phil Knight, CEO)

- Gillette: "He is still part of Gillette. As Tiger takes a break from the public eye, we will support his desire for privacy by limiting his role in our marketing programs". (Mike Norton, spokesman)

At least Accenture's rapidly redesigned website offers one possible explanation for their un-sportsmanly attitude.

why we need luxury and fashion

As social beings, we have always looked to define our place in society.

Whether by a system of casts, nobility, landownership or other, rigid systems gave us a sense of identity and order, for the greater good of the species. These structures were so useful that across eras and cultures our place in society was passed down from parents to children.

With the invention of agriculture 9,000 years ago, ancient hierarchies disappeared but were quickly replaced by new ones, based by our contribution to the group: laborers, merchants, warriors, priests, artists and rulers.

The next major change came with mass democracy and capitalism, old structures disappeared and true social mobility was born. Our own fate would no longer be limited by our parents'.

What hasn't changed in these 9,000 years though, is our need to define our place in society, and this is were fashion kicks in.

While luxury had always existed (kings and priests from Papua New Guinea to Egypt and the Inca Empire have always used jewels to advertise their place in society), the idea of ever-changing tastes is relatively new, and has accelerated tremendously as our daily lives were increasingly removed from the farming cycles.

In fact, some claim that fashion helps us regain a sense of "seasons", in a world of farm factories.

In short, both fashion and luxury help us regain a sense of social order. But one does it horizontally (where do i stand vs my peers), while the other does it vertically (how high do I stand in the food chain).

for more on luxury, read Luxe Oblige, by V. Bastien and JN Kapferer

7 Rules of Luxury

From Trump to Diddy to Cadillac SUVs, more brands than ever like to think of themselves as players in the luxury market.

But are they really? can a rearview camera, a GPS and premium price transform a small truck into a luxury vehicle?

What is the difference between luxury and premium? Are there different degrees of luxury? or is it something you either are or not?

By the time this boom goes bust, marketers who couldn't quite answer these questions will find themselves unable to sustain the healthy margins of luxury and instead competing on price and features.

To help shed some light on the issue, here are 7 key observations from some of the the world's profitable brands:

1- Luxury dominates: it is consumed to elevate us, and therefore it can't be "our peer". It treats us with utmost respect, but always keeping its distance.
2- Like art, luxury is driven by its creator's inspiration, not by consumer demand. It doesn't follow consumer tastes, it creates them.
3- Luxury needs to cater to "those who know", who understand the subtleties, appreciate the craft, revel in the myth. The others will follow by imitation, but without a core of passionate connaisseurs, a luxury brand is destined to disappear as such.
4- Luxury is both eternal and ephemeral: Created 1921, N.5 is still Chanel's best selling fragrance. but sprinkles of disruption can help design stay relevant (Stephen Sprouse inspired graffiti on LV's bags)

5- Luxury doesn't speak in USPs. It is not a product, a price, a set of features. It is a UNIVERSE defined by carefully groomed ingredients like its history (since 1876), its creator (madame Chanel), its craftsmen and their attention to detail, its myths (Cliquot overcoming Napoleon's blockade to ensure supply to Russia's imperial court), visual cues (Louis Vuitton's LV) and stories told among users and connaisseurs (Panarea watches used by Italian submariners in WWII)
6- Luxury brands focus on excelling at 3 things: product, distribution and communications, so that consumers forget about the fourth: price.
7- Luxury seeks to fuel desire, not sales: employees at LV stores do not earn a commission on their sales. Luxury never advertises price, but if it must be disclosed: it's $15,000 and never $14,990.

But perhaps a more colorful way to define luxury is spelling out what it's not, in the words of madame Chanel:
"Luxury lies not in richness and ornateness but in the absence of vulgarity".

Mademoiselle, chapeau.

For more on Luxury, read "Luxe Oblige" by V. Bastien and JN, Kapferer